Ah, the CRM security model. Nothing is what it seems. I spent about an hour today trying to figure out what controlled the "Change Business Unit" permission and from what I can tell it is not the Business Management tab of a security role that controls this, but rather I had to give full permission on the Service Management tab for the following entities - Calendar, My Work Hours and Service as well as Search Availability and Browse Availability.
The security model continues to amaze me at times.
This blog is related to all things CRM (Microsoft CRM, Salesforce.com, Oracle CRM and on and on). Statera's CRM experts have implemented them all and the entire team will be contributing to this blog from various industry and implementation perspectives.
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